Privacy Policy

We understand that confidentiality is important to our website and to users of EleVia products and services. This privacy notice (“Privacy Notice”) describes how we collect, receive, use, store, share, transfer, and process your personal information. It also describes your choices regarding use, access, and correction of your personal information.

This Privacy Policy applies to all sites owned and/or operated by EleVia –https://www.eleviasoftware.com/.

Contents by Section:

A. What EleVia Collects

a. Personal information you the user provide to EleVia
b. Other information collected by EleVia
c. Service use
d. Categories of Personal Information

B. How EleVia Collects Information

a. Data collected by cookies
b. Embedded URLs
c. Embedded pixels and similar technologies

C.    How EleVia Uses Your Data

a. Tailor marketing to your needs
b. Respond to your requests
c. Provide support
d. Exposure
e. Customer Community
f. Interact with you on third-party social networks
g. Post testimonials
h. Advertising
i. Career services
j. Sharing
k. Service providers

D.    Your Choices and Obligation

a. Access/updating personal information
b. Opting-out
c. Security
d. Retention and deletion
e. Cross-border data transfers
f. Service providers

Section E. Third Party Sites and Privacy

Section F. Technical Support and Privacy

Section G. Additional Privacy Topics

Section A. What Data EleVia Collects

EleVia purposefully limits the data we collect for processing for the following activities:

Personal and Other Information EleVia Collects

Through your interaction with and use of the EleVia website and associated digital channels, and EleVia products and services, EleVia will collect certain personal information, which is information that identifies an individual or relates to an identifiable individual.

To request information from EleVia regarding products and services, register for an EleVia-hosted event, or subscribe to EleVia communication, you need to provided data including your name, email address, phone number, company name, job title, and business location. We may also collect your profession, street address, and postal code whenever you apply to one of our careers.

Providing this information is option, however, this may impede your ability to complete certain actions.

Other Information

EleVia may also collect other information through your interaction with and use of the site. Other information may include, but is not limited to:

We obtain information about you from third parties and public sources in order to in order to provide you with marketing and sales information. The information collected from third parties may include the following types of information, but does not exceed: First and Last Name, Title, Company, Email Address, Work Email Address (including street address, state, country and zip code of home office), Firm Size and Market Vertical.

Service Use

EleVia collects certain information, including, but not limited to, name, email address, and password from people who use our products. Information is collected when a user first signs up with any EleVia product offering or first uses a EleVia mobile application. EleVia may use the information collected from you in order to provide information to you via email regarding EleVia’s products and services or the products and services of EleVia’s partners. If you do not wish to receive such information, you may opt out by following the procedure described in “Updating Personal Information and Opting Out” below. In addition, emails we distribute containing information we think may be of interest to you also contain instructions as to how you can opt-out of future emails. Please note, “you may continue to receive service-related correspondence from us when utilizing our services and products.”

EleVia may collect information under the direction of its Clients and has no direct relationship with the individuals whose personal information it processes. This information is processed per the terms of the agreements in place between EleVia and such Clients.

For mobile applications, we may also collect your location based information to deliver location-based services. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by editing the setting at the device level.

Categories of Personal Information

In the past 12 months EleVia has collected the following categories of personal information:

Section B. How EleVia Collects Data

Data Collected by Cookies, Web Beacons and Other Similar Technologies

As further described in our Cookie Policy, EleVia and its service providers may utilize “cookies” or similar tracking technologies to analyze trends, administer the website, track users’ movement around the website, and to gather demographic information about our user base as a whole. We use tracking technologies so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a website can send to your browser to keep on your computer to facilitate your next visit to our site.

You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. In addition, you can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Embedded URLS

EleVia may use a tracking technique that employs embedded URLS to allow use on the EleVia website and other digital channels without cookies. Embedded URLS allow limited information to follow you as you navigate the electronic channels but are not associated with personal information and are not used beyond the visiting session.

Embedded Pixels and Similar Technologies

On the EleVia website and other digital channels, EleVia may use embedded pixel technologies for the purpose of identifying unique user visits (as opposed to aggregate hits). In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s email address.

Social Media Share Buttons and Widgets: The EleVia website includes social media features, such as Facebook “Like” button and Twitter re-tweets, as well as share buttons. These features collect the user’s IP address, the pages visited on the site or service, and set cookies to enable the features to function properly. Social media features are either hosted by a third party or hosted directly on the Website. Interactions with these features are governed by the privacy notices of the social media companies that provide them.

Section C. How EleVia Uses Your Data

EleVia uses the dates we have about users to provide and personalize, including with the help of automated systems and inferences we make, so that it can be more relevant and useful to users.

EleVia uses the Personal Information it collects to:

 

Sharing

EleVia does not share your information with any third-party business partners, other than service providers (as described below).

We may transfer such information to, and maintain and process such information, directly or indirectly in one or more databases in the United States, Canada, or the European Union.

We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information; such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by EleVia.

Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal information directly to a third party not otherwise described herein. If you do not wish to receive information about additional EleVia products or services or those of its partners and other companies, please let us (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails or you may contact us directly at privacy@eleviasoftware.com

EleVia products are not marketed to children under the age of 13 and EleVia does not knowingly collect personal information from children under the age of 13. EleVia is committed to protecting the privacy of children and if EleVia becomes aware that such information was collected, it will treat that information as sensitive. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as descried in this Privacy Policy and we will take reasonable steps immediately to remove any such information.

Section D. Your Choices and Obligations

Access/Updating Personal Information 

EleVia provides many choices about the collection, use and sharing of your data, from deleting or correcting data we hold. Upon request, you have the right to:

  1. Deny you goods or services
  2. Charge you different prices for goods or services, whether through denying benefits or imposing penalties
  3. Provide you with a different level or quality of goods or services to the consumer
  4. Threaten you with any of the above

EleVia wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message or by notifying us in writing.

Mailing address:

EleVia Software
7900 International Drive, Suite 300
Minneapolis, Minnesota 55425
Attn: Information Security

Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event, we will respond to your request within a reasonable time frame and provide you an explanation.

Opting Out/Unsubscribe from Marketing Preferences
If at any time you wish to “opt out” of receiving information from EleVia or its partners, please notify us by sending us an email or written message to the addresses shown above or by emailing us at privacy@eleviasoftware.com. We will respond to these requests within a reasonable time frame. Please note that due to lead times on certain mailings and other contacts, you may continue to receive mailings and other contacts while your “opt out” notification is being processed. 

Security
We use commercially reasonable technical and organizational safeguards to protect the security of all information and, where possible, conform to industry best practices. For example, some information gathered on our website is encrypted during transmission with TLS encryption and stored within secure databases protected by multiple firewalls. As effective as current encryption and other security technology is, however, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information which users supply will not be intercepted while being transmitted to us over the Internet. If you have any questions about the security of your personal information, please contact us at privacy@eleviasoftware.com.

Retention and Deletion
We may retain your personal information for as long as your account is active, as needed to provide services, comply with our legal obligations, resolve disputes or enforce our agreements.

Cross-Border Data Transfers
EleVia is a global corporation with operations in multiple countries and has developed global data security practices designed to ensure that your personal information is appropriately protected. Please note that personal information may be transferred, accessed and stored in in jurisdictions other than where you live including in the United States, Canada, UK, Germany, France, Singapore or Australia as necessary for the uses and disclosures stated above in accordance with this policy.

Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.

Section E. Third Party Sites and Privacy

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. EleVia is not responsible for the content or privacy practices of any non- EleVia website. Please review the privacy policy of such other sites before providing them with your personal information.

Section F. Technical Support and Privacy

Information Collected about Technical Support and the Use of that Information
Generally, EleVia’s technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. EleVia may use this contact information to respond to support inquiries and/or to request additional information from the customer.Occasionally EleVia must obtain files and/or model information to assist it in diagnosing a customer’s technical support issues. Any information provided will be treated as confidential and will only be used strictly for the purpose of resolving the open issues in question.

EleVia may also elect to share an unidentifiable subset of file information provided by a customer with a licensor of technology that is included in the EleVia product if EleVia considers that appropriate to assist it in diagnosing or resolving a customer problem. EleVia may also request permission from a customer to retain copies of specific customer files in the data set that it uses to conduct regression tests and other tests of later releases of the EleVia software.

EleVia Remote Desktop Access to Servers
In accordance with EleVia’s terms and conditions, customers may be asked to provide Microsoft Remote Desktop Access to servers running EleVia software. The Remote Desktop Web Connection is a high-encryption, Remote Desktop Protocol (RDP) 5.0 client and uses RSA Security’s RC4 cipher with a key strength of 40-, 56-, or 128-bit, as determined by the computer to which it is connecting. The Remote Desktop Web Connection uses the well-known RDP TCP port (3389) to communicate to the host.Most customers configure their Remote Desktop access so that only connections from EleVia’s IP address are allowed.

EleVia Remote Diagnosis
For those customers with difficult-to-diagnose issues, EleVia uses commercially available online meeting software such as GoToMeeting or WebEx that enables EleVia to view a customer’s computer remotely via the internet in real-time. This functionality is used only when authorized by the customer and while the customer is at the computer. The functionality enhances the customer’s ability to explain and “show” the problem being experienced. EleVia technical support personnel initiate an online meeting with a customer, enabling such personnel to either view or take control of the customer’s system. The customer retains full control of his or her system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, the customer may do so and the EleVia technical support personnel will no longer be able to view or access the customer’s system. EleVia treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes (see Information Collected in Connection with Technical Support and the Use of that Information above).

 

Section G. Additional Privacy Topics

Changes to this Policy
EleVia may change this Privacy Policy from time to time. Any changes will be posted to this site, so we encourage you to review our Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us
For additional information about us, our website or this Privacy Policy, or wish to inquire about our privacy practices, please feel free to contact us.

Email: privacy@eleviasoftware.com

Telephone: (888) 328-4353, ask for Webmaster.


Mailing address:


Attn: Webmaster
EleVia Software
7900 International Drive, Suite 300
Minneapolis, Minnesota 55425

This information is provided with the intent of helping website visitors understand EleVia’s practices with respect to the privacy of visitors personal and business information.

If you file a privacy-related complaint, we process your name, email, and country location. We will also request that you provide the details that gave rise to your complaint. Any additional personal information you choose to provide in the complaint form is optional.

The EleVia Team
(Latest Revision as of January 2020)